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  • Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
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3313 Questions and Answers

Question # 1

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.

What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

A.

Ngen

B.

SC

C.

servicing

D.

service control Manager

Question # 2

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

Question # 3

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A.

From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B.

Confirm recordings have been uploaded to the CCMS.

C.

From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D.

Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E.

Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

Question # 4

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)

A.

Severity

B.

Event Session

C.

Event ID

D.

Event Class

Question # 5

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager

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