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  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
  • Last Update: 18-May-2024
  • Questions and Answers: 114
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C_C4H510_04 Questions and Answers

Question # 1

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Installed bases

B.

Service contracts

C.

Contacts

D.

Registered products

Question # 2

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to support e-mail channels for groups?

Question # 3

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

A.

Workflow rule

B.

Activity planner

C.

Activity list

D.

Visit planner

Question # 4

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

A.

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

B.

You can activate the Microsoft Outlook integration for time recording.

C.

Code list restrictions are not possible for the Time Type field.

D.

Time recording can be done online or in offline mode.

E.

Time sheets can be submitted for approval.

Question # 5

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

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