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  • Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Last Update: 18-May-2024
  • Questions and Answers: 143
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MB-910 Questions and Answers

Question # 1

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

A.

Turning leads into opportunities

B.

Tracking the asset history of a customer

C.

Resolving an open case of a customer

D.

Tracking service level agreements

Question # 2

A company plans to use several Dynamics 365 apps for business operations.

The company plans to use Microsoft Power Platform services to meet several business requirements.

Match each requirement to the Power Platform service.

Instructions: To answer, drag the appropriate Power Platform service from the column on the left to the requirement on the right. Each Power Platform service may be used once, more than once, or not at all.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 3

A company uses Dynamics 365 Sales.

The company plans to use Dynamics 365 Sales Insights.

You need to recommend features that meet the requirements.

Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 4

A company uses Dynamics 365 Sales.

The sales process must use products.

You need to create the product catalog record type.

Which record types should you create? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MB-910 question answer

Question # 5

A company plans to implement Dynamics 365 Customer Service.

The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.

What should you create?

A.

opportunity

B.

contact

C.

case

D.

quote

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