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  • Exam Name: ITIL® Foundation
  • Last Update: 18-May-2024
  • Questions and Answers: 324
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ITIL-F Questions and Answers

Question # 1

Which of the following BEST describes service strategies' value to the business?

A.

Allows higher volumes of successful change

B.

Reduction in unplanned costs through optimized handling of service outages

C.

Reduction in the duration and frequency of service outages

D.

Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Question # 2

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A.

Service design

B.

Service transition

C.

Continual service improvement

D.

Service operation

Question # 3

Which of the following are benefits to the business of implementing service transition?

1. Better reuse and sharing of assets across projects and resources

2. Reduced cost to design new services

3. Result in higher volume of successful changes

A.

1 and 2 only

B.

2 and 3 only

C.

1 and 3 only

D.

None of the above

Question # 4

Service transition contains detailed descriptions of which processes?

A.

Change management, service asset and configuration management, release and deployment management

B.

Change management, capacity management event management, service request management

C.

Service level management, service portfolio management, service asset and configuration management

D.

Service asset and configuration management, release and deployment management, request fulfilment

Question # 5

Which of the following is NOT an objective of Continual Service Improvement?

A.

Review and analyze Service Level Achievement results

B.

Identify activities to improve the efficiency of service management processes

C.

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

D.

Conduct activities to deliver and manage services at agreed levels to business users

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